Repeat back what you are hearing to show that you have listened. Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective. Iâve learned itâs easier to ask questions than to jump to conclusions. Put yourself in their shoes.
1. Create an Attention-Grabbing Subject Line. In your follow-up sales email, the subject line needs to be perfect. Either itâll catch your prospectâs attention and cause them to click to open the email. Or, itâll read as spam or âjust another sales email,â causing them to drop it in their trash bin immediately.
Although customer enquiries can arise in a variety of ways, the process to respond customer enquiries including above-mentioned two-level decision making structure at the customer enquiry stage can be represented in Fig 2. There are several major processes in dealing with customer enquiries as follows. 1) Pre-screening and Reject Decision.
You should write in a professional, courteous, and brief tone. Sign off with âRegardsâ or âKind regardsâ instead of âYoursâ, âYours sincerelyâ, or âYours faithfullyâ. We have also had a lot of success in using âThanks in advanceâ as the sign-off. 1. Follow up emails for LinkedIn connections.
Always use your initiative when dealing with complaints. If the blame lies with one particular member of staff, it is often best to remove the customer from their presence. This can defuse tension and emotion, and help the customer to re-evaluate their anger. However, never pass the customer around from person to person.
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how to follow up customer enquiries
